Skip to content

Customer Support Specialist for US Market (Evening shifts)

RemoteTallinn, Harjumaa, EstoniaCustomer Support

Job description

Job description

We are looking for two evening shifts (15 pm-22 pm), and one-night shift (21 pm - 3 am) customer support specialists to cover the US time zone and extend our support opening times to create and maintain a positive relationship with our US customers.

Being the first point of contact for our customers via telephone, email, or chat gives you the power to help people first-hand. You ensure that our customers get positive feelings, and you can create a better brand reputation for the company.

This job is for you if you are ready to do the evening shift and you have excellent English skills. You are precise and proactive, can converse with the users at all levels, and have an eye for the customer service side.

Job requirements

Key Responsibilities::

  • Provide customer support in a friendly, timely, and helpful manner

  • Manage emails, telephone calls, live chats, and other communications

  • Efficiently make sure company standards and service levels are maintained

  • Endeavor to resolve all customer product and support issues during the first communication

  • Deal efficiently with all inquiries to ensure the potential customer receives all available information to help them during the purchase process

  • Proactively develop personal product knowledge and customer support skills, including regular communication with colleagues to share information and best practice

Qualifications:

  • Fluent English language skill is a must

  • Be able to work evening shifts and be precise

  • Either Estonian or Russian language skill is a must

  • Strong written communication skills with attention to detail

  • Have previous experience in an office-based customer service role

  • Perfect communication and problem-solving skills

  • Have an adequate level of education (can be in progress)

  • Be a strong team player

  • A motivated self-starter who consistently demonstrates an enthusiastic, never give up attitude.

What we offer:

  • Competitive salary + stock options

  • Part-time job with a ~70% workload

  • Work only in evening shifts as per schedule (15pm-22pm and some weekends 12pm-18pm) OR only in night shift (Mon-Fri, 21pm-3am)

  • Great and spacious office in Rocca Al Mare (Audi building - 15th floor)

  • Small and friendly team

  • Full paid training

  • Work in an international company

or

TextMagic